Serving Those who Serve our Country
 
 
PSA Home |  CE  |  Customer Service  |  DCII  |  DISS  |  JPAS  |  SWFT 
 
 
Access Request
- JPAS Account
- PSSAR Form
 
 
Data Quality
- DQI 597 Slides
- DQI 597 Write-Up
- DQI 68982
 
 
FAQ
- JPAS DCS FAQs
- JPAS Data Correction Checklist
- JPAS Decommission FAQs
- JPAS General FAQs
- JPAS PKI FAQs
- PKI Technical Guide
 
 
General Information
- Account Manager Policy
- Contact Center Encryption
- Scan/Upload Documentation
- Signature Pages (Scan/Upload)
- Tips for e-QIP Submissions
 
 
Points of Contact
- Contact Customer Service
- DoD Approved PKI Providers
 
 
Updates and Archives
-  Archived Announcments
- Newsletter
 
 

 

ATTENTION! JPAS Shutdown: Countdown: 0 Days to target date of 31 Mar 2021


 

Current JPAS Status: GREEN
Key:

GREEN   : JPAS is fully functional and is not experiencing any issues.

YELLOW: JPAS is experiencing functionality issues as a partial or reports outage.

RED        : JPAS is down and users will not have access to the application.

 

Last Updated: 31 March 2021

 

Effective 03/15/2021, JPAS is read-only. DISS is the system of record for Eligibility, Access, and Visit data. All data as displayed in JPAS or in a report extract is as of 03/14/2021 and will not be further updated. JPAS data should be used for data reconciliation only. DISS will be the system of record as of 3/15/2021.

 

ATTENION! JPAS Outage Notice:

 

Please be advised that the JPAS Support Team will be deploying the JPAS 5.8.9.0 Release on Wednesday March 31, 2021. All JPAS services (Application, Reports & Interfaces) will be permanently disabled on Wednesday March 31, 2021 at 1700 ET.
 

ATTENTION! JPAS Data Requests and Read-Only Status:

 

Effective 15 Mar 2021 and to further support the transition of JPAS to DISS

 

1)   The JPAS Team will no longer accept new data requests (corrections, reports, DQIs) via DMDCRS or any other source.  After this date and prior to full JPAS sunset, the JPAS Team will continue to address all existing JPAS data requests through to completion.  All new data requests should be submitted only to the DISS Team via https://intelshare.intelink.gov/sites/DDRS/SitePages/index.html.  For more instructions, please visit the DCSA DISS webpage at https://www.dcsa.mil/is/diss/dissresources/.

 

2)   The JPAS application will become read-only, allowing users the ability only to complete existing Investigation Requests and to view available, possibly stale JPAS data.

 

 

ATTENTION! JPAS to DISS Timeline Update:

JPAS will 'sunset' or be retired on March 31, 2021. In preparations for this date, JPAS will transition to a read-only mode on March 15, 2021. By that date, all updates to eligibility, access and visit data must be completed in DISS. Please visit the below link for information on how to prepare for this transition.  

 

https://www.dcsa.mil/is/diss/dissalerts/

 

ATTENTION! JPAS DATA NO LONGER SYNCING TO DISS

Effective Thursday October 15, 2020 at 1800 ET, all data syncing from JPAS to DISS was TURNED OFF.  All updates made in JPAS after this date will not be automatically updated in DISS.  This includes all data updates to a subject record including Eligibility, Access, and Visit data. You may need to take action to update DISS to avoid discrepancies between the two systems.

If you discover a data discrepancy between JPAS and DISS where JPAS is showing the most recent/correct information and DISS is not, please attempt to update the information in DISS.  If you are unable to update/correct the information in DISS directly, please call in a ticket to the Customer Contact Center at 1-800-467-5526 to report the data discrepancy.

PLEASE actively monitor updates you make to ensure you are applying to both JPAS and DISS as required until JPAS is shut-off with all capabilities transitioned to DISS.

 

ATTENTION!  Additional JAMS Adjudicative Functionality Changes:
On 3 October and to support the transition of more JAMS Adjudicative functionality to DISS, the following changes will occur in JPAS:

·         Disable all functionality related to Other, Reconsideration, and Personnel Security Investigation (PSI) JAMS adjudication types.

o    Modify JAMS Adjudication Detail screen to prevent the users from selecting the specified adjudication types.

o    Update Adjudication Detail, My In-Basket, Manage Cases, and Adjudication Worksheet screens to be read-only for specified adjudication types.

o    Update Due Process cases associated with the specified adjudication types to be either read-only or fully inaccessible (Adjudication Detail).

o    Remove the Suspense Date field from the Send Message screen.

o    Remove Presidential Support Program (PSP) Action from the JAMS Main Menu under the CAF Notifications, Team Notifications and Notifications submenu items.

o    Remove CAF Information Rqst and PSP Action links from the JCAVS Main Menu under the Notifications sub-menu.

o    Remove PSP Decision and Remove from PSP links from the JCAVS Person Summary screen. 

o    Convert Statement of Reason (SOR) Update (for Non-Interim) and Add/Modify Public Trust, Information Technology (IT), or Child Care screens to be read-only.

o    Modify the message on the top of the following screens to read, "Incident, RRU, PSP and Non-Interim Adjudication functionality has been disabled and all related data is considered stale data. Please validate and/or update all related data via DISS.".

§  JAMS Person Summary

§  JCAVS Person Summary

§  Manage Cases

§  My InBasket

§  Adjudication Detail

§  Adjudication Worksheet

§  JCAVS Visit Person Summary

·         Update National Security Agency (NSA) interface logic to NOT ingest Other, Reconsideration and PSI adjudication types, and any related Investigation and Access data received.

 

Per these changes –

·         JPAS will systematically close specified adjudication types with an explanatory note posted, and generate related JCAVS Security Management Office (SMO) notifications accordingly.

·         Adjudicators will need to initiate and address specified adjudication types solely in DISS.

·         Systematic DISS CATS adjudication transmission to JPAS will NOT be impacted. Specified adjudication type data will continue to be sent from DISS CATS to JPAS in order to support remaining JPAS functionality downstream.

·         SSN Change, Interim, Interim SCI, and Investigation Request JAMS functionality will remain intact in order to support remaining JPAS functionality downstream.

 

ATTENTION! Visit Request Changes:

9 Sept 2020 UPDATE:  The JPAS visit request function is operational pending the visit request migration to DISS (at some future date in early FY21). 

 

DISS Visit Request functionality is also operational and can be used to submit visit requests.

 

Due to data synchronization challenges and pending enhancements, cleared industry may not be able to fully utilize the DISS Visit functionality and can continue to use the JPAS visit functionality until further notice.

 

To support the transition of JPAS functionality to DISS, the following changes to Visit Request functionality will occur:

 

In JPAS:

 

1.  New Visit Request creation will be disabled (you must use DISS for all new visit requests after date TBD)

2.  All active Visit requests created in JPAS prior to date TBD will still be viewable within the JPAS application

3.  You will no longer be able to add, remove or edit personnel in any visit

4.  A header will be added to Visit screens indicating "Visit Requests in JPAS have been disabled and are considered stale data.  Please validate current Visit related data via DISS."

 

In DISS:

 

1.  All active visit requests in JPAS will be migrated to an active status within DISS

2.  All modifications to any active visit requests must be made in DISS

3.  All new visit requests must be created in DISS

4.  There will not be a sync between DISS and JPAS visit requests

 

For more information/instruction on visit requests, please visit the DISS Frequently Asked Questions (FAQ)

 

 

ATTENTION! JCAVS Incident Report Changes: To support the transition of JPAS functionality to DISS, the following changes to JCAVS Incident Report functions will occur on 15 August 2020.

 

1. Update JCAVS to remove the Incident Report link, turning off the ability to utilize Incident Report functionality.

 

2. Create a new, standalone function to allow JAMS/JCAVS users the ability to suspend Access without using the Incident Report or Adjudication Action function.

 

Per these changes -

 

·         Both JAMS and JCAVS users will see a new link on the Person Summary screen (Person Category section) entitled Access Suspension, providing means for users to either post (JAMS/JCAVS) or remove (JAMS) Access Suspension independent of an Incident Report or Adjudication Action.

 

·         All new Incident Reports must be initiated in DISS.

 

·         ISL 2011-04, "Adverse Information," has been revised to inform industry of the change from JPAS to DISS as the system of record for incident reports and adverse information reporting.  The change will be effective August 15, 2020.  The ISL additionally includes links to the DCSA DISS Information Site and email contact information for the DISS provisioning team.  The revised ISL can be found at: https://www.dcsa.mil/Portals/91/Documents/CTP/tools/ISL-2011-04-Revised.pdf 

 

If you have any questions or concerns regarding the above, please contact the DMDC Contact Center at (800) 467-5526; option 1 (DISS).

 

ATTENTION! PIV Authentication Notice: DoD CACs issued after 31 July 2020 will require the use of the PIV Auth Certificate for authentication to information systems.  As such, when users are issued a CAC after 31 July 2020, they will only be able to present their PIV Auth certificate for authenticating to JPAS.  Users with CACs issued prior to 31 July 2020 should not be effected by this change.  If you do experience JPAS authentication issues, please contact the Help Desk

 

 

ATTENTION! RRU Changes: To support the transition of JPAS functionality to DISS, the following changes to JCAVS RRU functions will occur on May 30, 2020.

·         Update JCAVS to turn off the ability for a user to create or cancel Research, Recertify and Upgrade (RRU) requests, except for SSN Change. 

·         Modify JCAVS Person Summary screen to display a new “SSN Change Request” link if the user is an Industry user.  This will allow Industry users to continue creating SSN Change requests as needed.

·         Per these changes –

o   There will be a designated ~30-day burn-down period, allowing Users only to finish working RRUs already in progress; after the burn-down period, RRU functionality will be removed entirely from JPAS

o   All new RRUs must be initiated in DISS

 

ATTENTION! PSSAR FORM: Please see PSSAR under Access Requests. Starting 4/1/2020, JPAS will ONLY accept this version of the PSSAR: DD FORM 2962, NOV 2015. The FEB 2020 PSSAR will not be accepted.  Please plan upcoming access requests accordingly.

 

ATTENTION! Updated Add/Modify/Cancel Visit Screen: Effective 7 Mar 2020, a requisite Search function is being added to the existing Add/Modify/Cancel Visit screen, which further sustains optimal system performance.

JPAS User Impacts:
1) When the Add/Modify/Cancel Visit screen is initially displayed, the screen will no longer default to the full list of active visits for the SMO.  Instead, users will be provided with the ability to search for visits either by…
    - SSN
    - DoD EDI PN, Last Name and Date of Birth
    - OR hosting SMO Code, and be provided a means to search for a SMO before finalizing visit
search criteria
2) Once a search is conducted on the Add/Modify/Cancel Visit screen, the system will redisplay the search criteria entered along with the list of visits resulting from search.

ATTENTION! Special Character Impacts in JPAS: Please refrain from cutting and pasting directly from Microsoft (MS) Word (or any MS product) into JPAS text fields.  MS Word automatically converts certain characters on your keyboard to MS specific characters that are not valid in JPAS and results in users receiving validation errors. 

 

The most frequently used invalid characters are the MS Word 'curly' quote, ellipsis and dash characters.  If it is imperative to copy and paste directly from MS Word, first copy from the MS Word document and paste into Notepad (or any non MS product).  Then modify pasted text as follows:

 

        - change all MS Word left/right double quotes (curly “ ”) into regular double quotes (")

 

        - change all MS Word left/right single quote (curly ‘ ’) into regular single quotes (')

 

        - change all MS Word ellipsis (…) into three regular periods (...)

 

        - change all MS Word dashes (–) into a regular hyphen (-)

 

        - change all MS Word tabs into spaces. 

 

 When all needed changes complete, copy from Notepad and paste into the targeted JPAS text field.

 

 ATTENTION! JPAS Users: Users may receive an error of "SITE NOT SECURE" or "SITES TLS SETTINGS ARE OUT OF DATE" when trying to access JPAS. In order to fix the issue please go to https://public.cyber.mil/pki-pke/pkipke-document-library/ and then go to

page 5 and run the "INSTALLROOT 5.5 NIPR 64-BIT WINDOWS INSTALLER." If blocked by your system administrator, please get in contact with your IT department for assistance.

 

ATTENTION! APPEALS ACTIONS: Please ensure that ALL appeals actions are recorded in DISS and JPAS.

 

ATTENTION! DISS & JPAS Users: DISS Users are required to maintain access to JPAS.  For additional information, please see the DISS Fielding Plan.

 

REMINDER!  JPAS URL Change:  EFFECTIVE IMMEDIATELY, login to JPAS using ONLY the "JPAS Login" button located to the left or at https://jpaspki.dmdc.osd.mil/JPAS/JPASDisclosure


REMINDER! Eligibility Determinations:

The Customer Contact Center (CCC) has seen an increased call volume concerning eligibility determination descriptions.  As a reminder, please note that a full list of eligibility determinations is available at the following link: https://www.dcsa.mil/mc/pv/fso/interim_clearances/

Correction of Questionable PID Dates & Eligibility

As JPAS continues to transition to DISS and in an ongoing effort to enhance data quality, JPAS will perform a Data Quality Initiative (DQI) to correct misaligned Birth or Death Dates as compared to Eligibility Dates in the system. If one of your subjects is impacted by this DQI, you will receive a notification in the system requesting the subject’s record be corrected within 30 days. Upon receipt of a notification on this matter, please work with the appropriate personnel center or CAF to perform the necessary updates.

ATTENTION!
Industry Tier 5 Reinvestigations (T5R)
Effective December 7, 2017, the Defense Security Service (DSS) has requested for Industry to submit all Tier 5 Reinvestigations (T5R) whose investigation close date is six years or older. However, “caveat T5Rs” should continue to be submitted at the five year mark (only those cases requiring expedition).

PSSAR Form Submissions:
Users requesting access to JPAS should only fill out and submit the PSSAR version (DD Form 2962, NOV 2015) found at
https://psa.dmdc.osd.mil/psawebdocs/docRequest//filePathNm=PSA/appId=560/app_key_id=1559jsow24d/siteId=7/ediPnId=0/userId=public/fileNm=dd+2962V1_2015.pdf



Please ensure you are using the correct PSSAR version for the system(s) of which you are requesting access.  Incorrect form submissions will be denied.  The DISS PSSAR is currently not allowed for JPAS.


REMINDER!  Inserting or Using Test/Fake SSN’s or Records is Strictly Prohibited:

DMDC regularly audits JPAS to ensure the system meets standards of accuracy as required by the DoD Privacy Program, DoD 5400.11-R.  DMDC and JPAS Account Management policies prohibit users from entering or using false or inaccurate information including, entering test, fake or “dummy” personal information into the DoD personnel security system of records.  Please do not enter test or fake SSN’s/records into the system for any purpose.

USD(I) Memorandum: Personnel Security Clearances in Industry
On December 7, 2016 the Undersecretary of Defense for Intelligence signed a memorandum reminding DoD Components that personnel security clearances do not expire. Individuals with current eligibility in JPAS should not be denied access based on an out-of-scope investigation. When the system of record shows current adverse information, but eligibility is still valid, access may continue. The memorandum is provided
here for your ease of reference.

ATTENTION!  CONTINUOUS EVALUATION ON DOD SUBJECTS:

Continuous Evaluation (CE) is defined in Executive Order (E.O.) 13488, as amended by E.O. 13764, "means a vetting process to review the background of an individual who has been determined to be eligible for access to classified information or to hold a sensitive position at any time during the period of eligibility. CE leverages a set of automated record checks and business rules to assist in the on-going assessment of an individual's continued eligibility. CE is intended to complement continuous vetting efforts."  "'Vetting' is the process by which covered individuals undergo investigation, evaluation, and adjudication of whether they are, and remain over time, suitable or fit for Federal employment, eligible to occupy a sensitive position, eligible for access to classified information, eligible to serve as a nonappropriated fund employee or a contractor, eligible to serve in the military, or authorized to be issued a Federal credential. Vetting includes all steps in the end-to-end process, including determining need (appropriate position designation), validating need (existence of a current investigation or adjudication), collecting background information via standard forms, investigative activity, adjudication, providing administrative due process or other procedural rights, and ongoing assessments to ensure that individuals continue to meet the applicable

standards for the position for which they were favorably adjudicated." “'Continuous vetting' means reviewing the background of a covered individual at any time to determine whether that individual continues to meet applicable requirements." 

 

The above includes the following definitions from EO 13764, which amended 13488:

 

"(q) 'Vetting' is the process by which covered individuals undergo investigation, evaluation, and adjudication of whether they are, and remain over time, suitable or fit for Federal employment, eligible to occupy a sensitive position, eligible for access to classified information, eligible to serve as a nonappropriated fund employee or a contractor, eligible to serve in the military, or authorized to be issued a Federal credential. Vetting includes all steps in the end-to-end process, including determining need (appropriate position designation), validating need (existence of a current investigation or adjudication), collecting background information via standard forms, investigative activity, adjudication, providing administrative due process or other procedural rights, and ongoing assessments to ensure that individuals continue to meet the applicable standards for the position for which they were favorably adjudicated."

 

"(f) 'Continuous vetting' means reviewing the background of a covered individual at any time to determine whether that individual continues to meet applicable requirements."

 

DoD is now conducting Continuous Evaluation (CE) checks on select populations.  This includes both Commercial (e.g., soft credit checks that do not impact your credit score) and Government data sources.  Subjects may receive notification from commercial data vendors that the DoD has pulled this information.  If such notification is received, this action may be part of the CE checks.

REMINDER!  Adverse Information/Incident Report (IR) Submissions in JPAS:
When submitting adverse information (i.e., an IR) in JPAS, please ensure each submission addresses AT LEAST the 5Ws (Who, What, When, Where, and Why)  when the information is unclassified.

For INDUSTRY:  As required by the National Industrial Security Program Operating Manual (NISPOM), section 1-302 a. Adverse Information: "Contractors shall report adverse information coming to their attention concerning any of their cleared employees.  Reports based on rumor or innuendo should not be made.  The subsequent termination of employment of an employee does not obviate the requirement to submit this report."  Therefore, incident reports should be FACT based only and not based on rumor or innuendo.

Additionally, if a submission is marked as "Initial" or "Follow-up," the SMO will need to submit a "Final" IR to allow the DoD Consolidated Adjudication Facility (CAF) to adjudicate the incident.  Per DSS guidance, Industry will need to submit all IRs as "Final."

Additional Reminders:

·         JPAS Users are strictly prohibited from looking up their own record (i.e. through PSM Net), or subjects of whom they have no need-to-know or authority.

·         JPAS account and/or login credential sharing of any kind is prohibited.

·         Please encrypt all email traffic containing Personally Identifiable Information (PII) to the Contact Center, do NOT mark the message as “Private,” as this will not protect the data and will prevent the Contact Center from reading the email.

·         Review JPAS Account Management Policy Guide and General FAQ as DMDC is continuously auditing accounts.  Any account user/certificate holder that is violating JPAS Account Policies or DoD regulations will permanently lose their account.

 

·         Step by Step document that will give you instructions on how to update a subject’s PII in JPAS or keep it from being overwritten.  See the new JPAS Data Correction Checklist.

 

 

DMDC is serving those who serve our country!

 

SHARING OF ACCOUNTS OR CERTIFICATES IS NOT ALLOWED

As a reminder, it is against DOD Regulations to share PKI certificates or allow an individual to access another's JPAS account in any manner.  In addition, JPAS accounts that are not accessed frequently (45 days or less), or accounts of users that do not meet the account requirements will be deleted per DOD Regulations. If an account is required in the future, a new account will have to be established.  If an account was just created and is no longer there, the account may need to be recreated.  Please see the JPAS New Account Procedures in the Access Request section or the JPAS Account Manager Policy in the General Information section for additional guidance.

 

ACCESSIBILITY/SECTION 508

The U.S. Department of Defense is committed to making its electronic and information technologies accessible to individuals with disabilities in accordance with Section 508 of the Rehabilitation Act (29 U.S.C. § 794d), as amended in 1998. For persons with disabilities experiencing difficulties accessing content on a particular website, please email the DoD Section 508 mailbox: DoDSection508@osd.mil. In your message, please indicate the nature of your accessibility problem, the website address of the requested content, and your contact information so we can address your issue.  For more information about Section 508, please visit the DoD Section 508 website.

 

 

 

 

 

 

 

 

 

 

 
Contact Help Desk | Privacy & Security Notice - Please read before accessing any information | This is a U.S. Government Computer System Notice