Current JPAS Status: GREEN  

Key:

GREEN   : JPAS is fully functional and is not experiencing any issues.

YELLOW: JPAS is experiencing functionality issues as a partial or reports outage.

RED        : JPAS is down and users will not have access to the application.

Last Updated: 1 July 2020

ATTENTION! Partial Outage Notice: Please be advised the JPAS Reports functionality will be off line tomorrow, Thursday, July 2, 2020, from 1400 ET until 1730 ET to correct a database reporting issue.  All other JPAS services (Application & Interfaces) will continue to be available during this timeframe.

ATTENTION! RRU Changes: To support the transition of JPAS functionality to DISS, the following changes to JCAVS RRU functions will occur on May 30, 2020.

·         Update JCAVS to turn off the ability for a user to create or cancel Research, Recertify and Upgrade (RRU) requests, except for SSN Change. 

·         Modify JCAVS Person Summary screen to display a new “SSN Change Request” link if the user is an Industry user.  This will allow Industry users to continue creating SSN Change requests as needed.

·         Per these changes –

o   There will be a designated ~30-day burn-down period, allowing Users only to finish working RRUs already in progress; after the burn-down period, RRU functionality will be removed entirely from JPAS

o   All new RRUs must be initiated in DISS

ATTENTION! PSSAR FORM: Please see PSSAR under Access Requests. Starting 4/1/2020, JPAS will ONLY accept this version of the PSSAR: DD FORM 2962, NOV 2015. The FEB 2020 PSSAR will not be accepted.  Please plan upcoming access requests accordingly.

ATTENTION! Updated Add/Modify/Cancel Visit Screen: Effective 7 Mar 2020, a requisite Search function is being added to the existing Add/Modify/Cancel Visit screen, which further sustains optimal system performance.

JPAS User Impacts:
1) When the Add/Modify/Cancel Visit screen is initially displayed, the screen will no longer default to the full list of active visits for the SMO.  Instead, users will be provided with the ability to search for visits either by…
    - SSN
    - DoD EDI PN, Last Name and Date of Birth
    - OR hosting SMO Code, and be provided a means to search for a SMO before finalizing visit search criteria
2) Once a search is conducted on the Add/Modify/Cancel Visit screen, the system will redisplay the search criteria entered along with the list of visits resulting from search.

ATTENTION! Special Character Impacts in JPAS: Please refrain from cutting and pasting directly from Microsoft (MS) Word (or any MS product) into JPAS text fields.  MS Word automatically converts certain characters on your keyboard to MS specific characters that are not valid in JPAS and results in users receiving validation errors. 

The most frequently used invalid characters are the MS Word 'curly' quote, ellipsis and dash characters.  If it is imperative to copy and paste directly from MS Word, first copy from the MS Word document and paste into Notepad (or any non MS product).  Then modify pasted text as follows:

        - change all MS Word left/right double quotes (curly “ ”) into regular double quotes (")

        - change all MS Word left/right single quote (curly ‘ ’) into regular single quotes (')

        - change all MS Word ellipsis (…) into three regular periods (...)

        - change all MS Word dashes (–) into a regular hyphen (-)

        - change all MS Word tabs into spaces. 

 When all needed changes complete, copy from Notepad and paste into the targeted JPAS text field.

 ATTENTION! JPAS Users: Users may receive an error of "SITE NOT SECURE" or "SITES TLS SETTINGS ARE OUT OF DATE" when trying to access JPAS. In order to fix the issue please go to https://public.cyber.mil/pki-pke/pkipke-document-library/ and then go to

page 5 and run the "INSTALLROOT 5.5 NIPR 64-BIT WINDOWS INSTALLER." If blocked by your system administrator, please get in contact with your IT department for assistance.

ATTENTION! APPEALS ACTIONS: Please ensure that ALL appeals actions are recorded in DISS and JPAS.

ATTENTION! DISS & JPAS Users: DISS Users are required to maintain access to JPAS.  For additional information, please see the DISS Fielding Plan.

REMINDER!  JPAS URL Change:  EFFECTIVE IMMEDIATELY, login to JPAS using ONLY the "JPAS Login" button located to the left or at https://jpaspki.dmdc.osd.mil/JPAS/JPASDisclosure

REMINDER! Eligibility Determinations:

The Customer Contact Center (CCC) has seen an increased call volume concerning eligibility determination descriptions.  As a reminder, please note that a full list of eligibility determinations is available at the following link: https://www.dcsa.mil/mc/pv/fso/interim_clearances/

Correction of Questionable PID Dates & Eligibility

As JPAS continues to transition to DISS and in an ongoing effort to enhance data quality, JPAS will perform a Data Quality Initiative (DQI) to correct misaligned Birth or Death Dates as compared to Eligibility Dates in the system. If one of your subjects is impacted by this DQI, you will receive a notification in the system requesting the subject’s record be corrected within 30 days. Upon receipt of a notification on this matter, please work with the appropriate personnel center or CAF to perform the necessary updates.

ATTENTION! Industry Tier 5 Reinvestigations (T5R)
Effective December 7, 2017, the Defense Security Service (DSS) has requested for Industry to submit all Tier 5 Reinvestigations (T5R) whose investigation close date is six years or older. However, “caveat T5Rs” should continue to be submitted at the five year mark (only those cases requiring expedition).

PSSAR Form Submissions: Users requesting access to JPAS should only fill out and submit the PSSAR version (DD Form 2962, NOV 2015) found at https://psa.dmdc.osd.mil/psawebdocs/docRequest//filePathNm=PSA/appId=560/app_key_id=1559jsow24d/siteId=7/ediPnId=0/userId=public/fileNm=dd+2962V1_2015.pdf

Please ensure you are using the correct PSSAR version for the system(s) of which you are requesting access.  Incorrect form submissions will be denied.  The DISS PSSAR is currently not allowed for JPAS.

REMINDER!  Inserting or Using Test/Fake SSN’s or Records is Strictly Prohibited:

DMDC regularly audits JPAS to ensure the system meets standards of accuracy as required by the DoD Privacy Program, DoD 5400.11-R.  DMDC and JPAS Account Management policies prohibit users from entering or using false or inaccurate information including, entering test, fake or “dummy” personal information into the DoD personnel security system of records.  Please do not enter test or fake SSN’s/records into the system for any purpose.

USD(I) Memorandum: Personnel Security Clearances in Industry
On December 7, 2016 the Undersecretary of Defense for Intelligence signed a memorandum reminding DoD Components that personnel security clearances do not expire. Individuals with current eligibility in JPAS should not be denied access based on an out-of-scope investigation. When the system of record shows current adverse information, but eligibility is still valid, access may continue. The memorandum is provided here for your ease of reference.

ATTENTION!  CONTINUOUS EVALUATION ON DOD SUBJECTS:

Continuous Evaluation (CE) is defined in Executive Order (E.O.) 13488, as amended by E.O. 13764, "means a vetting process to review the background of an individual who has been determined to be eligible for access to classified information or to hold a sensitive position at any time during the period of eligibility. CE leverages a set of automated record checks and business rules to assist in the on-going assessment of an individual's continued eligibility. CE is intended to complement continuous vetting efforts."  "'Vetting' is the process by which covered individuals undergo investigation, evaluation, and adjudication of whether they are, and remain over time, suitable or fit for Federal employment, eligible to occupy a sensitive position, eligible for access to classified information, eligible to serve as a nonappropriated fund employee or a contractor, eligible to serve in the military, or authorized to be issued a Federal credential. Vetting includes all steps in the end-to-end process, including determining need (appropriate position designation), validating need (existence of a current investigation or adjudication), collecting background information via standard forms, investigative activity, adjudication, providing administrative due process or other procedural rights, and ongoing assessments to ensure that individuals continue to meet the applicable

standards for the position for which they were favorably adjudicated." “'Continuous vetting' means reviewing the background of a covered individual at any time to determine whether that individual continues to meet applicable requirements." 

The above includes the following definitions from EO 13764, which amended 13488:

"(q) 'Vetting' is the process by which covered individuals undergo investigation, evaluation, and adjudication of whether they are, and remain over time, suitable or fit for Federal employment, eligible to occupy a sensitive position, eligible for access to classified information, eligible to serve as a nonappropriated fund employee or a contractor, eligible to serve in the military, or authorized to be issued a Federal credential. Vetting includes all steps in the end-to-end process, including determining need (appropriate position designation), validating need (existence of a current investigation or adjudication), collecting background information via standard forms, investigative activity, adjudication, providing administrative due process or other procedural rights, and ongoing assessments to ensure that individuals continue to meet the applicable standards for the position for which they were favorably adjudicated."

"(f) 'Continuous vetting' means reviewing the background of a covered individual at any time to determine whether that individual continues to meet applicable requirements."

DoD is now conducting Continuous Evaluation (CE) checks on select populations.  This includes both Commercial (e.g., soft credit checks that do not impact your credit score) and Government data sources.  Subjects may receive notification from commercial data vendors that the DoD has pulled this information.  If such notification is received, this action may be part of the CE checks.

REMINDER!  Adverse Information/Incident Report (IR) Submissions in JPAS:
When submitting adverse information (i.e., an IR) in JPAS, please ensure each submission addresses AT LEAST the 5Ws (Who, What, When, Where, and Why)  when the information is unclassified.

For INDUSTRY:  As required by the National Industrial Security Program Operating Manual (NISPOM), section 1-302 a. Adverse Information: "Contractors shall report adverse information coming to their attention concerning any of their cleared employees.  Reports based on rumor or innuendo should not be made.  The subsequent termination of employment of an employee does not obviate the requirement to submit this report."  Therefore, incident reports should be FACT based only and not based on rumor or innuendo.

Additionally, if a submission is marked as "Initial" or "Follow-up," the SMO will need to submit a "Final" IR to allow the DoD Consolidated Adjudication Facility (CAF) to adjudicate the incident.  Per DSS guidance, Industry will need to submit all IRs as "Final."

Additional Reminders:

·         JPAS Users are strictly prohibited from looking up their own record (i.e. through PSM Net), or subjects of whom they have no need-to-know or authority.

·         JPAS account and/or login credential sharing of any kind is prohibited.

·         Please encrypt all email traffic containing Personally Identifiable Information (PII) to the Contact Center, do NOT mark the message as “Private,” as this will not protect the data and will prevent the Contact Center from reading the email.

·         Review JPAS Account Management Policy Guide and General FAQ as DMDC is continuously auditing accounts.  Any account user/certificate holder that is violating JPAS Account Policies or DoD regulations will permanently lose their account.

·         Step by Step document that will give you instructions on how to update a subject’s PII in JPAS or keep it from being overwritten.  See the new JPAS Data Correction Checklist.

DMDC is serving those who serve our country!

SHARING OF ACCOUNTS OR CERTIFICATES IS NOT ALLOWED

As a reminder, it is against DOD Regulations to share PKI certificates or allow an individual to access another's JPAS account in any manner.  In addition, JPAS accounts that are not accessed frequently (45 days or less), or accounts of users that do not meet the account requirements will be deleted per DOD Regulations. If an account is required in the future, a new account will have to be established.  If an account was just created and is no longer there, the account may need to be recreated.  Please see the JPAS New Account Procedures in the Access Request section or the JPAS Account Manager Policy in the General Information section for additional guidance.

ACCESSIBILITY/SECTION 508

The U.S. Department of Defense is committed to making its electronic and information technologies accessible to individuals with disabilities in accordance with Section 508 of the Rehabilitation Act (29 U.S.C. § 794d), as amended in 1998. For persons with disabilities experiencing difficulties accessing content on a particular website, please email the DoD Section 508 mailbox: DoDSection508@osd.mil. In your message, please indicate the nature of your accessibility problem, the website address of the requested content, and your contact information so we can address your issue.  For more information about Section 508, please visit the DoD Section 508 website.