ATTENTION! JPAS Shutdown: Countdown: 0 Days to target
date of 31 Mar 2021
Current JPAS Status: GREEN
GREEN : JPAS is fully
functional and is not experiencing any issues.
YELLOW: JPAS is experiencing functionality issues as
a partial or reports outage.
RED : JPAS is down and users will not have access to the
Last Updated: 31 March 2021
Effective 03/15/2021, JPAS is read-only. DISS is
the system of record for Eligibility, Access, and Visit data. All data as
displayed in JPAS or in a report extract is as of 03/14/2021 and will not be
further updated. JPAS data should be used for data reconciliation only. DISS
will be the system of record as of 3/15/2021.
ATTENION! JPAS Outage Notice:
Please be advised that the JPAS Support Team will be deploying
the JPAS 220.127.116.11 Release on Wednesday March 31, 2021. All JPAS services
(Application, Reports & Interfaces) will be permanently disabled on
Wednesday March 31, 2021 at 1700 ET.
ATTENTION! JPAS Data Requests and Read-Only
Effective 15 Mar 2021 and
to further support the transition of JPAS to DISS
The JPAS Team
will no longer accept new data requests (corrections, reports, DQIs) via
DMDCRS or any other source. After this date and prior to full JPAS
sunset, the JPAS Team will continue to address all existing JPAS data
requests through to completion. All new data requests should be
submitted only to the DISS Team via https://intelshare.intelink.gov/sites/DDRS/SitePages/index.html. For more instructions, please visit the DCSA DISS
webpage at https://www.dcsa.mil/is/diss/dissresources/.
application will become read-only, allowing users the ability only to
complete existing Investigation Requests and to view available, possibly
stale JPAS data.
ATTENTION! JPAS to DISS Timeline Update:
JPAS will 'sunset' or be retired on March 31, 2021. In
preparations for this date, JPAS will transition to a read-only mode
on March 15, 2021. By that date, all updates to eligibility, access and
visit data must be completed in DISS. Please visit the below link for
information on how to prepare for this transition.
ATTENTION! JPAS DATA NO
LONGER SYNCING TO DISS
Effective Thursday October 15, 2020 at 1800 ET, all data
syncing from JPAS to DISS was TURNED OFF. All updates made in JPAS
after this date will not be automatically updated in DISS. This
includes all data updates to a subject record including Eligibility, Access,
and Visit data. You may need to take action to update DISS to avoid
discrepancies between the two systems.
If you discover a data discrepancy between JPAS and DISS
where JPAS is showing the most recent/correct information and DISS is not,
please attempt to update the information in DISS. If you are unable to
update/correct the information in DISS directly, please call in a ticket to
the Customer Contact Center at 1-800-467-5526 to report the data discrepancy.
PLEASE actively monitor updates you make to ensure you are
applying to both JPAS and DISS as required until JPAS is shut-off with all
capabilities transitioned to DISS.
JAMS Adjudicative Functionality Changes:
On 3 October and to support the transition of more JAMS
Adjudicative functionality to DISS, the following changes will
occur in JPAS:
Disable all functionality related
to Other, Reconsideration, and Personnel Security Investigation (PSI)
JAMS adjudication types.
JAMS Adjudication Detail screen to prevent the users from selecting the
specified adjudication types.
Adjudication Detail, My In-Basket, Manage Cases, and Adjudication Worksheet
screens to be read-only for specified adjudication types.
Due Process cases associated with the specified adjudication types to be
either read-only or fully inaccessible (Adjudication Detail).
the Suspense Date field from the Send Message screen.
o Remove Presidential
Support Program (PSP) Action from the JAMS Main Menu under the CAF
Notifications, Team Notifications and Notifications submenu items.
CAF Information Rqst and PSP Action links
from the JCAVS Main Menu under the Notifications sub-menu.
o Remove PSP
Decision and Remove from PSP links from the JCAVS Person Summary
o Convert Statement
of Reason (SOR) Update (for Non-Interim) and Add/Modify Public Trust,
Information Technology (IT), or Child Care screens to be read-only.
the message on the top of the following screens to read, "Incident,
RRU, PSP and Non-Interim Adjudication functionality has been disabled and all
related data is considered stale data. Please validate and/or update all
related data via DISS.".
§ My InBasket
Visit Person Summary
Update National Security Agency (NSA)
interface logic to NOT ingest Other, Reconsideration and PSI
adjudication types, and any related Investigation and Access data received.
Per these changes –
JPAS will systematically close specified
adjudication types with an explanatory note posted, and generate
related JCAVS Security Management Office (SMO) notifications accordingly.
Adjudicators will need to initiate and
address specified adjudication types solely in DISS.
Systematic DISS CATS adjudication
transmission to JPAS will NOT be impacted. Specified adjudication type data
will continue to be sent from DISS CATS to JPAS in order to support
remaining JPAS functionality downstream.
SSN Change, Interim, Interim SCI, and
Investigation Request JAMS functionality will remain intact in order to
support remaining JPAS functionality downstream.
9 Sept 2020 UPDATE: The JPAS visit
request function is operational pending the visit request migration to DISS
(at some future date in early FY21).
Visit Request functionality is also operational and can be used to submit
to data synchronization challenges and pending enhancements, cleared industry
may not be able to fully utilize the DISS Visit functionality and can
continue to use the JPAS visit functionality until further notice.
the transition of JPAS functionality to DISS, the following changes to Visit
Request functionality will occur:
1. New Visit Request creation will be disabled
(you must use DISS for all new visit requests after date TBD)
2. All active Visit requests created in JPAS
prior to date TBD will still be viewable within the JPAS application
3. You will no longer be able to add, remove
or edit personnel in any visit
4. A header will be added to Visit screens
indicating "Visit Requests in JPAS have been disabled and are considered
stale data. Please validate current
Visit related data via DISS."
1. All active visit requests in JPAS will be
migrated to an active status within DISS
2. All modifications to any active visit
requests must be made in DISS
3. All new visit requests must be created in
4. There will not be a sync between DISS and
JPAS visit requests
information/instruction on visit requests, please visit the DISS Frequently
Asked Questions (FAQ)
ATTENTION! JCAVS Incident Report Changes: To support the transition
of JPAS functionality to DISS, the following changes to JCAVS Incident Report
functions will occur on 15 August 2020.
Update JCAVS to remove the Incident Report link, turning off the ability to
utilize Incident Report functionality.
Create a new, standalone function to allow JAMS/JCAVS users the ability to
suspend Access without using the Incident Report or Adjudication Action
these changes -
Both JAMS and JCAVS users will see a new link on the
Person Summary screen (Person Category section) entitled Access Suspension,
providing means for users to either post (JAMS/JCAVS) or remove (JAMS) Access
Suspension independent of an Incident Report or Adjudication Action.
All new Incident Reports must be initiated in DISS.
ISL 2011-04, "Adverse Information," has been revised
to inform industry of the change from JPAS to DISS as the system of record
for incident reports and adverse information reporting. The change will
be effective August 15, 2020. The ISL additionally includes links to
the DCSA DISS Information Site and email contact information for the DISS
provisioning team. The revised ISL can be found at: https://www.dcsa.mil/Portals/91/Documents/CTP/tools/ISL-2011-04-Revised.pdf
If you have
any questions or concerns regarding the above, please contact the DMDC
Contact Center at (800) 467-5526;
option 1 (DISS).
ATTENTION! PIV Authentication Notice: DoD CACs
issued after 31 July 2020 will require the use of the PIV Auth Certificate
for authentication to information systems. As such, when users are issued
a CAC after 31 July 2020, they will only be able to present their PIV Auth
certificate for authenticating to JPAS. Users with CACs issued prior to
31 July 2020 should not be effected by this
change. If you do experience JPAS authentication issues, please contact
the Help Desk.
ATTENTION! RRU Changes: To support
the transition of JPAS functionality to DISS, the following changes to JCAVS
RRU functions will occur on May 30, 2020.
Update JCAVS to turn off the ability for a user to create or
cancel Research, Recertify and Upgrade (RRU) requests, except for SSN
Modify JCAVS Person Summary screen to display a new “SSN Change
Request” link if the user is an Industry user. This will allow Industry users to continue
creating SSN Change requests as needed.
Per these changes –
There will be a designated ~30-day burn-down period, allowing
Users only to finish working RRUs already in progress; after the burn-down
period, RRU functionality will be removed entirely from JPAS
All new RRUs must be initiated in DISS
ATTENTION! PSSAR FORM: Please see PSSAR under
Access Requests. Starting 4/1/2020,
JPAS will ONLY accept this version of the PSSAR: DD FORM 2962, NOV 2015. The FEB 2020 PSSAR will not be
accepted. Please plan upcoming access
ATTENTION! Updated Add/Modify/Cancel Visit
Effective 7 Mar 2020, a
requisite Search function is being added to the existing Add/Modify/Cancel
Visit screen, which further sustains optimal system performance.
JPAS User Impacts:
1) When the
Add/Modify/Cancel Visit screen is initially displayed, the screen will no
longer default to the full list of active visits for the SMO. Instead,
users will be provided with the ability to search for visits either by…
- DoD EDI PN, Last Name and Date of Birth
hosting SMO Code, and be provided a means to search for a SMO before
finalizing visit search criteria
2) Once a search is conducted on the Add/Modify/Cancel Visit screen, the
system will redisplay the search criteria entered along with the list of
visits resulting from search.
Character Impacts in JPAS: Please
refrain from cutting and pasting directly from Microsoft (MS) Word (or any MS
product) into JPAS text fields. MS
Word automatically converts certain characters on your keyboard to MS
specific characters that are not valid in JPAS and results in users receiving
The most frequently used invalid characters
are the MS Word 'curly' quote, ellipsis and dash characters. If it is imperative to copy and paste
directly from MS Word, first copy from the MS Word document and paste into
Notepad (or any non MS
product). Then modify pasted text as
- change all MS Word left/right double quotes (curly “ ”) into regular double quotes (")
- change all MS Word left/right single
quote (curly ‘ ’) into regular single quotes (')
- change all MS Word ellipsis (…) into three regular periods (...)
- change all MS Word dashes (–) into a regular hyphen (-)
- change all MS Word tabs into spaces.
all needed changes complete, copy from Notepad and paste into the targeted
JPAS text field.
ATTENTION! JPAS Users: Users may receive an error of "SITE NOT
SECURE" or "SITES TLS SETTINGS ARE OUT OF DATE" when trying to
access JPAS. In order to fix the issue please go to https://public.cyber.mil/pki-pke/pkipke-document-library/
and then go to
page 5 and run the "INSTALLROOT 5.5
NIPR 64-BIT WINDOWS INSTALLER." If blocked by your system administrator,
please get in contact with your IT department for assistance.
ATTENTION! APPEALS ACTIONS: Please ensure that ALL appeals actions
are recorded in DISS and JPAS.
ATTENTION! DISS & JPAS Users:
DISS Users are
required to maintain access to JPAS.
For additional information, please see the DISS Fielding Plan.
REMINDER! JPAS URL
Change: EFFECTIVE IMMEDIATELY, login to JPAS using ONLY
the "JPAS Login" button
located to the left or at https://jpaspki.dmdc.osd.mil/JPAS/JPASDisclosure
REMINDER! Eligibility Determinations:
The Customer Contact Center (CCC) has seen
an increased call volume concerning eligibility determination
descriptions. As a reminder, please
note that a full list of eligibility determinations is available at the
following link: https://www.dcsa.mil/mc/pv/fso/interim_clearances/
Correction of Questionable PID Dates & Eligibility
As JPAS continues to transition to DISS and
in an ongoing effort to enhance data quality, JPAS will perform a Data
Quality Initiative (DQI) to correct misaligned Birth or Death Dates as
compared to Eligibility Dates in the system. If one of your subjects is
impacted by this DQI, you will receive a notification in the system
requesting the subject’s record be corrected within 30 days. Upon receipt of
a notification on this matter, please work with the appropriate personnel
center or CAF to perform the necessary updates.
ATTENTION! Industry Tier 5 Reinvestigations (T5R)
Effective December 7, 2017, the Defense Security Service (DSS) has
requested for Industry to submit all Tier 5 Reinvestigations (T5R) whose
investigation close date is six years or older. However, “caveat T5Rs” should
continue to be submitted at the five year mark (only those cases requiring
PSSAR Form Submissions: Users requesting access to JPAS should only
fill out and submit the PSSAR version (DD Form 2962, NOV 2015) found at https://psa.dmdc.osd.mil/psawebdocs/docRequest//filePathNm=PSA/appId=560/app_key_id=1559jsow24d/siteId=7/ediPnId=0/userId=public/fileNm=dd+2962V1_2015.pdf
Please ensure you are using the correct PSSAR version for the system(s) of
which you are requesting access.
Incorrect form submissions will be denied. The DISS PSSAR is currently not allowed
or Using Test/Fake SSN’s or Records is Strictly Prohibited:
DMDC regularly audits JPAS to ensure the
system meets standards of accuracy as required by the DoD Privacy Program,
DoD 5400.11-R. DMDC and JPAS Account
Management policies prohibit users from entering or using false or inaccurate
information including, entering test, fake or “dummy” personal information
into the DoD personnel security system of records. Please do not enter test or fake
SSN’s/records into the system for any purpose.
USD(I) Memorandum: Personnel
Security Clearances in Industry
On December 7, 2016 the Undersecretary of Defense for Intelligence
signed a memorandum reminding DoD Components that personnel security
clearances do not expire. Individuals with current eligibility in JPAS should
not be denied access based on an out-of-scope investigation. When the system
of record shows current adverse information, but eligibility is still valid,
access may continue. The memorandum is provided here for your ease of reference.
EVALUATION ON DOD SUBJECTS:
Continuous Evaluation (CE) is defined in
Executive Order (E.O.) 13488, as amended by E.O. 13764, "means a vetting
process to review the background of an individual who has been determined to
be eligible for access to classified information or to hold a sensitive
position at any time during the period of eligibility. CE leverages a set of
automated record checks and business rules to assist in the on-going
assessment of an individual's continued eligibility. CE is intended to
complement continuous vetting efforts."
"'Vetting' is the process by which covered individuals undergo investigation,
evaluation, and adjudication of whether they are, and remain over time,
suitable or fit for Federal employment, eligible to occupy a sensitive
position, eligible for access to classified information, eligible to serve as
a nonappropriated fund employee or a contractor,
eligible to serve in the military, or authorized to be issued a Federal
credential. Vetting includes all steps in the end-to-end process, including
determining need (appropriate position designation), validating need (existence
of a current investigation or adjudication), collecting background
information via standard forms, investigative activity, adjudication,
providing administrative due process or other procedural rights, and ongoing
assessments to ensure that individuals continue to meet the applicable
standards for the position for which they
were favorably adjudicated." “'Continuous vetting' means reviewing the
background of a covered individual at any time to determine whether that
individual continues to meet applicable requirements."
The above includes the following definitions
from EO 13764, which amended 13488:
"(q) 'Vetting' is the process by which
covered individuals undergo investigation, evaluation, and adjudication of
whether they are, and remain over time, suitable or fit for Federal
employment, eligible to occupy a sensitive position, eligible for access to
classified information, eligible to serve as a nonappropriated
fund employee or a contractor, eligible to serve in the military, or
authorized to be issued a Federal credential. Vetting includes all steps in
the end-to-end process, including determining need (appropriate position
designation), validating need (existence of a current investigation or
adjudication), collecting background information via standard forms,
investigative activity, adjudication, providing administrative due process or
other procedural rights, and ongoing assessments to ensure that individuals
continue to meet the applicable standards for the position for which they
were favorably adjudicated."
"(f) 'Continuous vetting' means
reviewing the background of a covered individual at any time to determine
whether that individual continues to meet applicable requirements."
DoD is now conducting Continuous Evaluation
(CE) checks on select populations.
This includes both Commercial (e.g., soft credit checks that do not
impact your credit score) and Government data sources. Subjects may receive notification from commercial
data vendors that the DoD has pulled this information. If such notification is received, this
action may be part of the CE checks.
Information/Incident Report (IR) Submissions in JPAS:
When submitting adverse information (i.e., an IR) in JPAS, please ensure each
submission addresses AT LEAST the 5Ws (Who, What, When, Where, and Why) when the information is unclassified.
For INDUSTRY: As required by
the National Industrial Security Program Operating Manual (NISPOM), section
1-302 a. Adverse Information: "Contractors shall report adverse
information coming to their attention concerning any of their cleared
employees. Reports based on rumor or
innuendo should not be made. The
subsequent termination of employment of an employee does not obviate the
requirement to submit this report."
Therefore, incident reports should be FACT based only and not based on
rumor or innuendo.
Additionally, if a submission is marked as "Initial" or
"Follow-up," the SMO will need to submit a "Final" IR to
allow the DoD Consolidated Adjudication Facility (CAF) to adjudicate the
incident. Per DSS guidance, Industry
will need to submit all IRs as "Final."
Users are strictly prohibited from looking up their own record (i.e. through PSM Net), or subjects of whom they have no
need-to-know or authority.
account and/or login credential sharing of any kind is prohibited.
encrypt all email traffic containing
Personally Identifiable Information (PII) to the Contact Center, do NOT mark the message as
“Private,” as this will not protect the data and will prevent the Contact
Center from reading the email.
JPAS Account Management Policy Guide and General FAQ as DMDC is continuously
auditing accounts. Any account
user/certificate holder that is violating JPAS Account Policies or DoD
regulations will permanently lose their account.
by Step document that will give you instructions on how to update a subject’s
PII in JPAS or keep it from being overwritten. See the new JPAS Data Correction Checklist.
DMDC is serving those
who serve our country!
ACCOUNTS OR CERTIFICATES IS NOT ALLOWED
reminder, it is against DOD Regulations to share PKI certificates or allow an
individual to access another's JPAS account in any manner. In addition, JPAS accounts that are not
accessed frequently (45 days or less), or accounts of users that do not meet
the account requirements will be deleted per DOD Regulations. If an account
is required in the future, a new account will have to be established. If an account was just created and is no longer
there, the account may need to be recreated.
Please see the JPAS New Account Procedures in the Access Request
section or the JPAS Account Manager Policy in the General Information section
for additional guidance.
U.S. Department of Defense is committed to making its electronic and
information technologies accessible to individuals with disabilities in
accordance with Section 508
of the Rehabilitation Act (29 U.S.C. § 794d), as amended in 1998. For
persons with disabilities experiencing difficulties accessing content on a
particular website, please email the DoD Section 508 mailbox: DoDSection508@osd.mil. In your
message, please indicate the nature of your accessibility problem, the
website address of the requested content, and your contact information so we
can address your issue. For more
information about Section 508, please visit the DoD Section 508 website.