Current JPAS Status: GREEN
GREEN : JPAS is fully functional and is not experiencing any
YELLOW: JPAS is experiencing functionality issues as
a partial or reports outage.
RED : JPAS is down and users will not have access to the
Last Updated: 1 July 2020
ATTENTION! Partial Outage Notice: Please be advised
the JPAS Reports functionality will be off line tomorrow, Thursday, July
2, 2020, from 1400 ET until 1730 ET to correct a database
reporting issue. All other JPAS services (Application &
Interfaces) will continue to be available during this timeframe.
ATTENTION! RRU Changes: To support
the transition of JPAS functionality to DISS, the following changes to JCAVS
RRU functions will occur on May 30, 2020.
Update JCAVS to turn off the ability for a user to create or
cancel Research, Recertify and Upgrade (RRU) requests, except for SSN
Modify JCAVS Person Summary screen to display a new “SSN Change
Request” link if the user is an Industry user. This will allow Industry users to continue
creating SSN Change requests as needed.
Per these changes –
There will be a designated ~30-day burn-down period, allowing
Users only to finish working RRUs already in progress; after the burn-down
period, RRU functionality will be removed entirely from JPAS
All new RRUs must be initiated in DISS
ATTENTION! PSSAR FORM: Please see PSSAR under
Access Requests. Starting 4/1/2020,
JPAS will ONLY accept this version of the PSSAR: DD FORM 2962, NOV 2015. The FEB 2020 PSSAR will not be
accepted. Please plan upcoming access
ATTENTION! Updated Add/Modify/Cancel Visit
Effective 7 Mar 2020, a
requisite Search function is being added to the existing Add/Modify/Cancel
Visit screen, which further sustains optimal system performance.
JPAS User Impacts:
1) When the
Add/Modify/Cancel Visit screen is initially displayed, the screen will no
longer default to the full list of active visits for the SMO. Instead,
users will be provided with the ability to search for visits either by…
- DoD EDI PN, Last Name and Date of Birth
hosting SMO Code, and be provided a means to search for a SMO before
finalizing visit search criteria
2) Once a search is conducted on the Add/Modify/Cancel Visit screen, the
system will redisplay the search criteria entered along with the list of
visits resulting from search.
Character Impacts in JPAS: Please refrain
from cutting and pasting directly from Microsoft (MS) Word (or any MS
product) into JPAS text fields. MS
Word automatically converts certain characters on your keyboard to MS
specific characters that are not valid in JPAS and results in users receiving
The most frequently used invalid characters
are the MS Word 'curly' quote, ellipsis and dash characters. If it is imperative to copy and paste
directly from MS Word, first copy from the MS Word document and paste into
Notepad (or any non MS product). Then
modify pasted text as follows:
- change all MS Word left/right double quotes (curly “ ”) into regular
double quotes (")
- change all MS Word left/right single quote (curly ‘ ’) into regular
single quotes (')
- change all MS Word ellipsis (…) into three regular periods (...)
- change all MS Word dashes (–) into a regular hyphen (-)
- change all MS Word tabs into spaces.
all needed changes complete, copy from Notepad and paste into the targeted
JPAS text field.
ATTENTION! JPAS Users: Users may receive an error of "SITE NOT
SECURE" or "SITES TLS SETTINGS ARE OUT OF DATE" when trying to
access JPAS. In order to fix the issue please go to https://public.cyber.mil/pki-pke/pkipke-document-library/
and then go to
page 5 and run the "INSTALLROOT 5.5
NIPR 64-BIT WINDOWS INSTALLER." If blocked by your system administrator,
please get in contact with your IT department for assistance.
ATTENTION! APPEALS ACTIONS: Please ensure that ALL appeals actions
are recorded in DISS and JPAS.
ATTENTION! DISS & JPAS Users:
DISS Users are required
to maintain access to JPAS. For
additional information, please see the DISS Fielding Plan.
REMINDER! JPAS URL
Change: EFFECTIVE IMMEDIATELY, login to JPAS using ONLY
the "JPAS Login" button
located to the left or at https://jpaspki.dmdc.osd.mil/JPAS/JPASDisclosure
REMINDER! Eligibility Determinations:
The Customer Contact Center (CCC) has seen
an increased call volume concerning eligibility determination
descriptions. As a reminder, please
note that a full list of eligibility determinations is available at the
following link: https://www.dcsa.mil/mc/pv/fso/interim_clearances/
Correction of Questionable PID Dates & Eligibility
As JPAS continues to transition to DISS and
in an ongoing effort to enhance data quality, JPAS will perform a Data
Quality Initiative (DQI) to correct misaligned Birth or Death Dates as
compared to Eligibility Dates in the system. If one of your subjects is
impacted by this DQI, you will receive a notification in the system
requesting the subject’s record be corrected within 30 days. Upon receipt of
a notification on this matter, please work with the appropriate personnel
center or CAF to perform the necessary updates.
ATTENTION! Industry Tier 5 Reinvestigations (T5R)
Effective December 7, 2017, the Defense Security Service (DSS) has
requested for Industry to submit all Tier 5 Reinvestigations (T5R) whose
investigation close date is six years or older. However, “caveat T5Rs” should
continue to be submitted at the five year mark (only those cases requiring
PSSAR Form Submissions: Users requesting access to JPAS should only
fill out and submit the PSSAR version (DD Form 2962, NOV 2015) found at https://psa.dmdc.osd.mil/psawebdocs/docRequest//filePathNm=PSA/appId=560/app_key_id=1559jsow24d/siteId=7/ediPnId=0/userId=public/fileNm=dd+2962V1_2015.pdf
Please ensure you are using the correct PSSAR version for the system(s) of
which you are requesting access.
Incorrect form submissions will be denied. The DISS PSSAR is currently not
allowed for JPAS.
or Using Test/Fake SSN’s or Records is Strictly Prohibited:
DMDC regularly audits JPAS to ensure the
system meets standards of accuracy as required by the DoD Privacy Program,
DoD 5400.11-R. DMDC and JPAS Account
Management policies prohibit users from entering or using false or inaccurate
information including, entering test, fake or “dummy” personal information
into the DoD personnel security system of records. Please do not enter test or fake
SSN’s/records into the system for any purpose.
USD(I) Memorandum: Personnel
Security Clearances in Industry
On December 7, 2016 the Undersecretary of Defense for Intelligence
signed a memorandum reminding DoD Components that personnel security
clearances do not expire. Individuals with current eligibility in JPAS should
not be denied access based on an out-of-scope investigation. When the system
of record shows current adverse information, but eligibility is still valid,
access may continue. The memorandum is provided here for your ease of reference.
EVALUATION ON DOD SUBJECTS:
Continuous Evaluation (CE) is defined in
Executive Order (E.O.) 13488, as amended by E.O. 13764, "means a vetting
process to review the background of an individual who has been determined to
be eligible for access to classified information or to hold a sensitive
position at any time during the period of eligibility. CE leverages a set of
automated record checks and business rules to assist in the on-going
assessment of an individual's continued eligibility. CE is intended to
complement continuous vetting efforts."
"'Vetting' is the process by which covered individuals undergo
investigation, evaluation, and adjudication of whether they are, and remain
over time, suitable or fit for Federal employment, eligible to occupy a
sensitive position, eligible for access to classified information, eligible
to serve as a nonappropriated fund employee or a contractor, eligible to
serve in the military, or authorized to be issued a Federal credential.
Vetting includes all steps in the end-to-end process, including determining
need (appropriate position designation), validating need (existence of a
current investigation or adjudication), collecting background information via
standard forms, investigative activity, adjudication, providing
administrative due process or other procedural rights, and ongoing
assessments to ensure that individuals continue to meet the applicable
standards for the position for which they
were favorably adjudicated." “'Continuous vetting' means reviewing the
background of a covered individual at any time to determine whether that
individual continues to meet applicable requirements."
The above includes the following definitions
from EO 13764, which amended 13488:
"(q) 'Vetting' is the process by which covered
individuals undergo investigation, evaluation, and adjudication of whether
they are, and remain over time, suitable or fit for Federal employment,
eligible to occupy a sensitive position, eligible for access to classified
information, eligible to serve as a nonappropriated fund employee or a
contractor, eligible to serve in the military, or authorized to be issued a
Federal credential. Vetting includes all steps in the end-to-end process,
including determining need (appropriate position designation), validating
need (existence of a current investigation or adjudication), collecting
background information via standard forms, investigative activity,
adjudication, providing administrative due process or other procedural
rights, and ongoing assessments to ensure that individuals continue to meet
the applicable standards for the position for which they were favorably
"(f) 'Continuous vetting' means
reviewing the background of a covered individual at any time to determine
whether that individual continues to meet applicable requirements."
DoD is now conducting Continuous Evaluation
(CE) checks on select populations.
This includes both Commercial (e.g., soft credit checks that do not
impact your credit score) and Government data sources. Subjects may receive notification from
commercial data vendors that the DoD has pulled this information. If such notification is received, this
action may be part of the CE checks.
Information/Incident Report (IR) Submissions in JPAS:
When submitting adverse information (i.e., an IR) in JPAS, please ensure each
submission addresses AT LEAST the 5Ws (Who, What, When, Where, and Why) when the information is unclassified.
For INDUSTRY: As required by
the National Industrial Security Program Operating Manual (NISPOM), section
1-302 a. Adverse Information: "Contractors shall report adverse
information coming to their attention concerning any of their cleared
employees. Reports based on rumor or
innuendo should not be made. The
subsequent termination of employment of an employee does not obviate the
requirement to submit this report."
Therefore, incident reports should be FACT based only and not based on
rumor or innuendo.
Additionally, if a submission is marked as "Initial" or
"Follow-up," the SMO will need to submit a "Final" IR to
allow the DoD Consolidated Adjudication Facility (CAF) to adjudicate the
incident. Per DSS guidance, Industry
will need to submit all IRs as "Final."
Users are strictly prohibited from looking up their own record (i.e. through
PSM Net), or subjects of whom they have no need-to-know or authority.
account and/or login credential sharing of any kind is prohibited.
encrypt all email traffic containing
Personally Identifiable Information (PII) to the Contact Center, do NOT mark the message as
“Private,” as this will not protect the data and will prevent the Contact
Center from reading the email.
JPAS Account Management Policy Guide and General FAQ as DMDC is continuously
auditing accounts. Any account
user/certificate holder that is violating JPAS Account Policies or DoD
regulations will permanently lose their account.
by Step document that will give you instructions on how to update a subject’s
PII in JPAS or keep it from being overwritten. See the new JPAS Data Correction Checklist.
DMDC is serving those
who serve our country!
ACCOUNTS OR CERTIFICATES IS NOT ALLOWED
reminder, it is against DOD Regulations to share PKI certificates or allow an
individual to access another's JPAS account in any manner. In addition, JPAS accounts that are not
accessed frequently (45 days or less), or accounts of users that do not meet
the account requirements will be deleted per DOD Regulations. If an account
is required in the future, a new account will have to be established. If an account was just created and is no
longer there, the account may need to be recreated. Please see the JPAS New Account Procedures
in the Access Request section or the JPAS Account Manager Policy in the
General Information section for additional guidance.
U.S. Department of Defense is committed to making its electronic and
information technologies accessible to individuals with disabilities in
accordance with Section 508
of the Rehabilitation Act (29 U.S.C. § 794d), as amended in 1998. For
persons with disabilities experiencing difficulties accessing content on a
particular website, please email the DoD Section 508 mailbox: DoDSection508@osd.mil. In your
message, please indicate the nature of your accessibility problem, the
website address of the requested content, and your contact information so we
can address your issue. For more
information about Section 508, please visit the DoD Section 508 website.