Current CCC Status: YELLOW
GREEN : CCC is fully functional
without any issues.
YELLOW : CCC is experiencing
functionality issues or partial outage.
down, and users do not have access to support.
Defense Manpower Data Center’s (DMDC) Contact Center
Customer Service Hours: 8:00 am – 8:00 pm ET, Monday - Friday (excluding
Toll-Free Telephone: (800) 467-5526
Local Telephone: (502) 335-9998
1 – DISS
2 – Continuous Evaluation
3 – JPAS
4 – e-QIP
5 – SWFT
6 – DCII
7 – Personnel Security Inquiry / General Inquiry
8 – STEPP/ISFD/FCL (this is a direct transfer)
9 – Hear these options again
Email: DMDC Contact Center Do not send sensitive information via unencrypted email.
NOTE: In order to protect Personal Identifiable Information (PII)
or other sensitive data, follow the instructions Contact Center Email Encryption for establishing encryption capability
with the DMDC Contact Center. Please note that marking the emails containing
PII as ‘private,’ does nothing to protect sensitive information, and may
actually prevent the Contact Center from receiving the email.