Current CCC Status: YELLOW

Key:

GREEN    : CCC is fully functional without any issues.

YELLOW : CCC is experiencing functionality issues or partial outage.

RED         : CCC is down, and users do not have access to support.

 

Defense Manpower Data Center’s (DMDC) Contact Center

Customer Service Hours:  8:00 am – 8:00 pm ET, Monday - Friday (excluding federal holidays)

 

Toll-Free Telephone:  (800) 467-5526

Local Telephone: (502) 335-9998

Menu Options

 

1 – DISS
2 – Continuous Evaluation
3 – JPAS
4 – e-QIP
5 – SWFT
6 – DCII
7 – Personnel Security Inquiry / General Inquiry
8 – STEPP/ISFD/FCL (this is a direct transfer)
9 – Hear these options again

Email:  DMDC Contact Center  Do not send sensitive information via unencrypted email.

 

NOTE: In order to protect Personal Identifiable Information (PII) or other sensitive data, follow the instructions Contact Center Email Encryption for establishing encryption capability with the DMDC Contact Center. Please note that marking the emails containing PII as ‘private,’ does nothing to protect sensitive information, and may actually prevent the Contact Center from receiving the email.